Support

We're a small team and we read every message.

For questions about your account, bug reports, feature requests, or anything else Gilld-related — email us at:

support@gilld.app

We typically reply within one business day.

Before you write

Including a few details up front helps us help you faster:

The email address on your Gilld account.
Your device and OS version (e.g. iPhone 16 Pro running iOS 26.2).
A short description of what happened — and what you expected to happen instead.
A screenshot or screen recording, if the issue is visual.

Reference docs

See our Privacy Policy, Terms of Service, and Child Safety Standards for the full details on how we handle your data, account, and user-safety reports.

Reporting safety issues

If you've encountered harassment, abuse, or any content that violates our Terms inside the app, please use the in-app Report action — it's available on every chat message, comment, profile, and event. Reports go straight to our Trust and Safety team and are reviewed within 24 hours.

If something is urgent or you're unable to use the in-app flow, email support@gilld.app with the subject line “Safety report” and we'll prioritize it.