Child Safety Standards

1. Our Commitment

Gilld is operated by Gilld and built for users 13 years of age and older. We are committed to maintaining a safe environment for every user and have a zero-tolerance policy toward any content, conduct, or account that exploits, endangers, or harms children. This document describes the standards we publish and enforce to prevent child sexual abuse and exploitation (CSAE) on our platform, in compliance with the Google Play Child Safety Standards policy and applicable law.

2. Prohibition of CSAE

Gilld strictly prohibits the following on our platform:

• Child sexual abuse material (CSAM), including any image, video, audio, text, or generated content that sexually depicts a minor.
• Grooming, solicitation, sextortion, or any other conduct intended to sexually exploit a minor.
• Content that sexualizes minors, including suggestive, semi-nude, or contextually exploitative imagery, regardless of intent.
• Sharing personally identifying information about a minor in a way that could facilitate offline contact, abuse, or stalking.
• Encouraging, normalizing, glorifying, or providing instructions for any form of child abuse.
• Trafficking, advertising, or arranging the trafficking of minors.

Violations of these prohibitions will result in immediate account suspension and permanent ban, removal of the offending content, preservation of evidence, and reporting to the National Center for Missing & Exploited Children (NCMEC) and to law enforcement where required.

3. Minimum Age and Account Eligibility

Gilld is not intended for users under the age of 13. We do not knowingly create accounts for users under 13. During account creation, all users must provide a date of birth, which is validated server-side; accounts that fail age verification are not created.

Users between 13 and 17 may use Gilld where local law permits and, where required, with parental consent. Parents or guardians who believe their child has created an account in violation of these standards may contact safety@gilld.app to request immediate account removal.

4. Moderation and Detection

Gilld uses a combination of in-app safety tools and human review to detect and prevent CSAE:

• In-app reporting: every chat message, activity-feed comment, profile, and event in Gilld carries a one-tap Report action accessible to all users. Reports are routed to our Trust and Safety team and reviewed within 24 hours.
• In-app blocking: users can block any other user from any UGC surface. Blocks are enforced server-side: a blocked user cannot view the blocker's profile, contact them, or interact with their content.
• Profanity and slur filtering: usernames and display names are screened against a blocklist that includes terms commonly associated with the sexualization of minors. Matching identities are rejected at signup.
• Account suspension authority: our Trust and Safety team has authority to suspend or permanently ban accounts that violate these standards, including upon a single substantiated report of CSAE.

5. How to Report Child Safety Concerns

If you encounter content or conduct on Gilld that you believe violates these standards, please report it through one of the following channels:

• In-app: tap the kebab (︙) on any chat message, activity-feed comment, profile, or event and select Report.
• Email: write to safety@gilld.app with the subject line “Child safety report”. Include any evidence you can safely share (usernames, links, screenshots) and your relationship to the situation.
• External: if you believe a child is in immediate danger, call your local emergency number. In the United States, you can also report CSAE directly to the National Center for Missing & Exploited Children CyberTipline at report.cybertip.org or 1-800-843-5678.

Reports submitted to Gilld are confidential. We do not share the identity of a reporter with the user being reported. Reports are reviewed within 24 hours.

6. Cooperation with Law Enforcement

Gilld preserves and reports suspected CSAE in accordance with applicable law. In the United States, this includes mandatory reporting to the National Center for Missing & Exploited Children (NCMEC) under 18 U.S.C. § 2258A. We respond promptly to lawful requests from law enforcement, retain relevant evidence under preservation order, and cooperate with investigations into suspected child exploitation.

7. Team Training

All members of the Gilld team with access to user reports or the moderation queue receive guidance on identifying and escalating suspected CSAE. Reviewers are instructed to escalate any potential CSAE to a designated point of contact immediately and to preserve evidence rather than delete it from the system of record.

8. Standards Review

These standards are reviewed at least annually and updated as the platform's features, applicable law, or industry best practices change. The “Last updated” date at the top of this page reflects the most recent revision.

9. Contact

For questions about these Child Safety Standards, or to report an issue not covered above, contact Gilld at safety@gilld.app. For privacy questions unrelated to child safety, see our Privacy Policy; for general support, see our Support page.